FAQs for Website, Design and our process as Gold Pebble a web design agency

Customers often ask us about our experience, expertise, and portfolio of previous projects. They are keen to see examples of Gold Pebble’s work to assess our capabilities and determine if their style aligns with their vision. Feel free to check read our case studies or contact us if you have more specific requirements.

When working with businesses it’s as much about us being the right fit for you as you are for us. This is why we have an initial call to understand if we both fit.

Many of our clients are based in Hastings where we’re based. We also work with many clients and business owners all over the UK and some international clients.

We can, you can come down to our offices at Freedom Works, Hastings anytime. We can grab a coffee and chat about your needs. Equally we can achieve the work over video calls, emails or meet you at your offices.

Typically a website can take anything between 4- 8 weeks to complete which is from design to go-live. This is greatly determined based on what needs your site will have. Throughout that time we’ll have clear milestones, payment dates and project management throughout.

We have a clear journey that we’ll take you through when building the website for you. This will include among other things regular meetings on progress and requesting feedback either in person or via Zoom. We also utilise our product Content Hub which gives us the ability to work with you to manage the content within your site in an easy and visual way.

Then something has gone wrong! Before we build your new website, we’ll design a mock-up of your homepage. We’ll design a layout first, that way you’ll get to see our initial designs. This is your first opportunity to give us feedback and if you really don’t like it, we can work out alternatives. We will be happy when you are happy, and have a site that you can work with now and be ready for your future business growth.

Yes! When we design your website, we can build in all the features you want, including an email sign-up form. As we design the websites with you, we’ll make sure it fits in with your website style and branding.

There is no limit to the number of pages you can have on your website. As part of our design process, we typically create 3-5 page layouts for you initially. However once your site is live you will have the flexibility to add what we call blocks to your site. This allows you to use bits of these pages to create your own page layout which you can then test as a landing page, new service or whatever your needs might be. Whether you need additional service pages, product listings, or portfolio showcases, you can utilise the appropriate blocks to maintain consistency and cohesiveness throughout your website.

Absolutely! All our websites are designed with mobile first in mind. Your website will be designed to be fully responsive, ensuring it looks fantastic and functions seamlessly on all devices. We believe in delivering a high-quality user experience across all platforms, and therefore, responsive design is included as a standard feature in our services. You won’t incur any additional charges for this essential aspect of modern web design. Rest assured that your website will adapt beautifully to different screen sizes and resolutions, providing an optimal viewing experience for your visitors, regardless of the device they use.

Certainly. We like to offer the ability for our clients to update the website themselves. We we’ll give you all the training and tools to be able to make website amendments. We use an easy to use platform called WordPress so you can add edit and delete content without paying us to do it for you.

Yes, we can manage your site for you. This is standard for all clients where we’ll manage the hosting and updating of your site and can be on hand to help with anything new you want to add like a portal, case studies, sign-up forms or more.

With all our websites we firmly believe in you being able to administer creating new pages, changing current ones and adding more content. We do advise you to leave the hosting and boring bits of keeping your site up to date to us so you can do the things that help you achieve your goals.

No we won’t write the content for you however by using our Content Hub you can quickly see what it will look like as we build the site. So there is no more word documents, lots of emails and trying to share what you have written. Our Content Hub allows you to collaborate with us and your team seamlessly.

When building out your website we always consider how SEO, UX and functionality will work best. We can’t however write the content for you which is where you will get most of your SEO. Utilising our Content Hub when we work with you will speed up this process for you.

Our website packages usually range start from £1,950 and some can go to over £40,000 – £50,000 for more complex sites. However it really depends on what kind of website you need which is why we will often suggest a discovery or branding phase to better understand what you require for your website.

The service we provide allows our customers to have more flexibility, this comes with more planning and the need to understand you as a customer therefore sometimes we may seem expensive initially however long term we believe it’s great value for money.

This is why we are certainly not the cheapest out there and for good reason. The journey we follow for every site is a tried and tested process created from years of experience. We also have a team on hand to support you and any questions you might have with the ability to call upon an expert when required.

Also all our sites are scalable meaning you are not fixed to “just a template” but able to create more pages as you grow or change as a business.

Depending on your needs there is often a deposit for the work we complete. This can range from 50% to 100% depending on the size of project.

Usually we host and support your website through WordPress themselves. They are a proven hosting partner we have used for over 10 years.

We as a business prefer to work with WordPress for new sites however we will at times review and support existing sites on other platforms if required. While we have experience with other platforms in the past, we have found WordPress to be the most suitable option for our clients. Its user-friendly interface allows our clients to easily update and manage their websites without relying on technical expertise.

Additionally, WordPress is search engine friendly, ensuring better visibility and organic reach for your website. It also offers seamless integration with third-party companies, providing opportunities for enhanced functionality and expanded capabilities. If you’re interested in learning more about why we choose WordPress, we recently published an article delving into the benefits and advantages of using this platform for website development. Feel free to check it out for further insights.

Hosting is akin to renting space on the internet. It is essential to purchase hosting services to ensure that your website is accessible to visitors. Without hosting, your website will not be available for people to access online. We provide hosting and updates to your website ongoing which priced for your needs.

When you purchase a website from us, we can take care of registering the domain name(Website) and hosting for you.

If you already have an existing website, that’s fantastic! It allows us to review what you already have, understand metrics and what can be improved upon. We can build or update a new site without taking your new site offline. The process of making the new website live can be as quick as 10 minutes, ensuring minimal disruption to your website traffic. You’ll hardly notice a dip in your visitor numbers, as the transition will be smooth and efficient. We prioritise a seamless migration process to ensure a seamless experience for you and your audience.

Not always as you many of your customers may reside on other platforms like Facebook, LinkedIn, Instagram or TikTok without a website. It all depends on your target market and what you are trying to achieve as business or organisation.